Orders are carefully prepared and shipped from our Toronto studio.
Each item is inspected prior to dispatch to ensure quality and accuracy.
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays) before they are shipped. This allows time for order review, quality inspection, careful packaging and preparation for dispatch.
During holidays and peak periods, processing can take longer. We’ll let you know if your order is affected.
Made-to-order pieces, special requests, alterations and approved custom work need additional lead time. We’ll confirm the expected timeline with you before your order is prepared.
Shipping service levels may be offered at checkout based on your delivery address, order value, current promotions, and carrier availability. These may include complimentary shipping, standard shipping, or faster shipping options.
The specific carrier and shipping method are selected by PELLIARTS based on the destination, package size, order value, delivery speed, and service availability. This may include Canada Post, Chit Chats, DHL Express, or other trusted carriers.
We choose the shipping method we believe is best suited for the safe, reliable, and timely delivery of your order.
Shipping rates depend on the delivery destination and the currency selected at checkout.
Canada: Standard shipping is CA$15. Free standard shipping on orders of CA$150 or more.
United States, paid in CAD: Standard shipping is CA$30. Free standard shipping on orders of CA$150 or more.
United States, paid in USD: Standard shipping is US$20. Free standard shipping on orders of US$100 or more.
International (DHL Express): CA$70 per order, converted when another currency is selected. Free-shipping offers don’t apply to international orders.
Canadian orders paid in another currency use the Canadian rates, converted into that currency. US orders paid in a currency other than CAD or USD use the CAD rates, converted.
Free-shipping thresholds are based on the value of your items after discounts, before tax and shipping.
PELLIARTS ships from Toronto, Canada to destinations within Canada and internationally, where carrier service is available.
At checkout, you may be offered shipping service levels such as complimentary shipping, standard shipping, or faster shipping, depending on your delivery address and current promotions. The specific carrier and shipping method are selected by PELLIARTS based on the destination, package size, order value, delivery speed, and service availability.
We select the shipping method we believe is best suited for the safe and reliable delivery of your order. This may include Canada Post, Chit Chats, DHL Express, or other trusted carriers.
PELLIARTS may occasionally offer complimentary or promotional shipping. Current shipping offers will be shown on the site, in the announcement bar, or at checkout.
Unless otherwise stated, promotional shipping thresholds are based on the order subtotal before taxes and shipping, and after any discounts have been applied.
Shipping promotions may vary by destination, order value, product type, package size, or service level. Some destinations, remote areas, international orders, oversized items, special orders, or high-cost shipping zones may be excluded.
Promotional shipping covers the shipping service selected by PELLIARTS and does not include duties, taxes, customs fees, brokerage charges, or other import-related costs.
Current Complimentary Shipping
Complimentary shipping is available on eligible orders of $150 CAD or more within Canada and $100 USD or more to the United States, after discounts and before applicable taxes. Any exclusions or alternate shipping options will be shown at checkout.
For the security of your order, all PELLIARTS shipments require a signature upon delivery.
Please provide a shipping address where someone will be available to receive the package. If delivery is missed, the carrier may attempt redelivery or hold the package for pickup according to their delivery policies.
PELLIARTS is not responsible for missed deliveries, return-to-sender shipments, delays, or additional costs caused by the recipient being unavailable to sign for the package.
Delivery times vary depending on the destination, service level, carrier availability, customs clearance, and seasonal volume. Estimated delivery times begin once your order has been dispatched.
Delivery time is your order’s processing time plus the carrier’s transit time. Transit begins once your order has been dispatched. All times are in business days (Monday to Friday, excluding holidays).
Canada and the United States
Processing: 1–3 business days
Transit: 4–12 business days
Estimated delivery: 5–15 business days from your order
International (DHL Express)
Processing: 1–3 business days
Transit: 4–14 business days
Estimated delivery: 5–17 business days from your order
Customs clearance can add time to international deliveries.
Delivery times are estimates only and are not guaranteed unless a guaranteed delivery service is offered at checkout.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.
Please allow time for tracking updates to appear after the shipping label has been created. Tracking activity may not appear immediately and may update only after the carrier has scanned the package.
If you have not received tracking information or believe there may be an issue with your shipment, please contact us and we will be happy to help review it.
Canadian orders are charged applicable sales tax at checkout.
For orders shipped outside Canada, duties, taxes, customs fees, brokerage charges, or other import-related costs may apply depending on the destination country and the shipment. These charges, if applicable, are the customer’s responsibility unless otherwise stated at checkout.
PELLIARTS prepares customs documentation as accurately as possible based on the item, country of origin, and declared value. Customs processing may affect delivery timelines, and unpaid import charges may result in delays, failed delivery, or return-to-sender shipments.
Please ensure your shipping address is complete and accurate before placing your order. PELLIARTS is not responsible for delays, failed delivery, return-to-sender shipments, or additional shipping costs caused by incorrect or incomplete shipping information.
If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to help before the order is shipped, but we cannot guarantee changes once the package has been dispatched.
If a package cannot be delivered due to an incorrect address, missed delivery attempts, refusal of delivery, unpaid import charges, or failure to collect the package from the carrier, the shipment may be returned to PELLIARTS.
If an order is returned to us, the customer may be responsible for the original shipping cost, return shipping charges, duties, taxes, customs fees, brokerage charges, and any additional costs required to resend the package.
Refunds, exchanges, or reshipments for returned packages will be reviewed once the order has been received back by PELLIARTS and inspected.
If your package appears delayed, please contact us and we will help review the tracking information with the carrier where possible. Delivery delays may occur due to carrier volume, weather, customs processing, incorrect address information, missed delivery attempts, or other circumstances outside of our control.
If a package appears lost in transit, PELLIARTS will review the shipment and, where applicable, assist with a carrier investigation or claim. Carrier investigations are subject to the carrier’s timelines, requirements, and final determination.
Once a package has been marked as delivered by the carrier, PELLIARTS is not responsible for theft, loss, damage, or missing packages occurring after delivery. If this happens, please contact the carrier directly and notify us so we can assist where possible.
For added protection, PELLIARTS may use insured shipping, signature confirmation, tracking, or other delivery safeguards at our discretion, depending on the order value, destination, carrier, and shipping service.
If a package is lost or damaged in transit, please contact us as soon as possible so we can review the shipment and, where applicable, assist with a carrier claim. Carrier claims are subject to the carrier’s investigation, timelines, requirements, and approval.
Please keep all packaging, labels, and damaged items until the matter is resolved, as photos or inspection may be required.
If you have questions about shipping, delivery timing, international orders, or special requests, please contact us before placing your order.
We are happy to help review your destination, order details, and available delivery options before you complete your purchase.
For assistance, please contact us through our Contact page.
No account needed. Just continue as a guest below — you can create an account during checkout if you’d like.
